Return: You have purchased an item that you want to return and get your money back.

• On the Delivery Note, state which items you are returning and why. Write Return next to the item and make a note further down the paper if you want to say anything else. 
• You have 14 days to return the item from the date you received it. 
• You pay return shipping. 
• We do not make exchanges. If you want other parts, you place a new order. 

Please note that the parts must be unassembled, undamaged and in original packaging. Some exceptions for returns exist for e.g. ignition system parts, cut products etc. Full terms and conditions can be found here

Complaints: Have we delivered a product that is faulty? 

• Do not submit a complaint before we have approved it. 
• Do this: always email kontakt@rosebacken.se for approval of the complaint. 
• Please attach a picture or two so that we can more easily assess the error. 
• If your complaint needs to be returned, we will cover the shipping costs. We will send you a return shipping label. 
• On the Order Confirmation (back of this paper) mark which goods you are returning. 
• On the Order Confirmation, state why you are returning an item. Write Complaint next to the item or make a note further down the paper if you want to say something more. 

Wrong delivery: When we have delivered the wrong item to you . 

• Contact us at: kontakt@ rosebacken.se 
• We will send the correct goods as quickly as possible and a return shipping label so you can easily return the incorrectly delivered parts. We will cover the shipping.
• We sincerely apologize!

Return address: 

Rösebäcken Cycle & Motor AB

Rösebäcken 404

655 96 Väse, Sweden 

Refund :

Once we have received and approved your return, you will receive your money within approximately 14 days. Normally, we will refund you via the payment method (e.g. card, direct payment, etc.) you used for your purchase. We do not make exchanges. If you want other parts, you will place a new order.

Rösebäcken Cykel & Motor AB in January 2025